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Help center
Here, you’ll find FAQs, troubleshooting tips, and step-by-step guides to assist you every step of the way. If you can’t find what you’re looking for, our support team is ready to help. Let’s make your experience seamless and worry-free!
FAQs
How can I check on the status of my order?
After placing an order, you’ll receive a confirmation email with a tracking link (if applicable). If you haven’t received an update or you have other concerns about shipping status, use our contact form or phone line to provide your order number, and we’ll get you an update right away.
What is your return or exchange policy for damaged shipments?
We want you to receive your glassware in perfect condition. If you notice any damage upon delivery, please take photos and contact us immediately. We’ll guide you through the return or exchange process and make sure you get a replacement as soon as possible.
Do you offer international shipping?
Yes, we do ship worldwide; however, shipping costs, customs regulations, and delivery times vary depending on the destination. If you have any questions about your specific location, feel free to contact us for more information.